FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You do NOT need an account to place order. However, sign-up is free and it will be much easier to track your order when you have an account.

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments by bank transfer, PayPal, Credit and Debit cards and cash on delivery.

3. WHAT SHIPPING METHODS DO YOU PROVIDE?

We manage our own logistics. All deliveries will be handled by our local delivery team. At the moment, we service customers from TAS only.

4. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please contact our customer service to find out the delivery time and schedule for your order.

5. WHAT SHOULD I DO IF ANY ITEM IS MISSED, DAMAGED OR BROKEN?

We always include a packing slip inside the box. Please check this and if there is anything missing please contact our customer support within 5 business days of receiving your box. If there are any damages, we require photos of the damaged box/items as evidence. We will then process the claim and advise you of an appropriate course of action.

6. WHAT IS YOUR RETURN POLICY?

We do not offer return/refund for change of mind.

If a Product is damaged, incorrect or faulty, please contact us within 14 days at info@hongyi.com.au to arrange your return or exchange. Please comply with directions or instructions given by us in relation to returning the damaged, faulty or defective products to us or the manufacturer.